Conflict is an uncomfortable, yet unavoidable part of every workplace, and this may be the first time you will have heard this sentiment from us, but it will not be the last.
Because on the one hand, conflict has the potential to cripple an organisations culture, but on the other hand, it can also fuel productivity, problem solving, and innovation.
So an in-depth look at what conflict is, common approaches to it, and opportunities for improvement is more than warranted.
Conflict presents itself in many ways—unfortunately, most of them are pretty destructive, and in some instances, even toxic. You have probably run into damaging conflict behaviours like passive-aggression, gossiping, stonewalling, or hyper-criticism more than once throughout the course of your career, and odds are, you’ve even been guilty of displaying some of these yourself.
These behaviours have a pretty significant drawback on our workplace, from affecting an organisation’s bottom line to increasing employee turnover, and most of the time, we don’t even consciously realise why we act in these destructive ways—it’s just that conflict tends to draw out the worst in us as human beings.
Of course, we do have real driving motives for why we present these behaviours, but in the heat of the moment, it’s incredibly difficult for most of us to think that clearly.
We say these destructive conflict behaviours are “under the hood” because of their subconscious nature. Our toxic knee-jerk reactions are generally a response to deeper, more complicated thoughts or emotions we experience during conflict—it’s just that the knee-jerk reaction (such as belittling or sarcasm) is easier to process and unleash than reflecting on our deeper motivations.
But don’t panic, because we are not powerless. Whilst we might not be able to control all the circumstances surrounding conflict, we do have the power to choose how we respond. In fact, there is a scale-able, evidence based, way to choose more productive responses—and it’s more accessible than you might think.
Our Productive Conflict business solution, effectively responds to the uncomfortable and unavoidable challenges of work-related disharmony, by combining our shared, 20 years’ experience of developing people and organisations, alongside the personalised insights of Everything DiSC®️
This is a bespoke and unique approach to conflict resolution, as all parties will not only gain personalised techniques to understand and move forwards from destructive behaviours, allowing conflict to become more productive, but they will ultimately improve their workplace relationships and results.